Money from thin air

TRAVEL agency Flight Centre has released information to help their customers to get their money back.
The company believes policies it enacted in recent months to protect its customers will mean that most will be able to recover funds – whether they paid cash or by credit card.
The company says it has also taken steps to help those who need to alter their holiday plans by:
· Negotiating cut-price recovery rates with a number of airlines;
· Fast-tracking customer refunds to allow travellers to use their money to make new holiday arrangements as soon as possible;
· Speaking to hotel, resort and tour operators to secure flexible land arrangements for the large number of customers who wish to take their holidays as planned, but now need to alter their travel plans; and
· Waiving all FLT booking amendment fees that would normally apply.
Managing director Graham Turner said the policies were introduced, in line with FLT’s normal business procedures, after insurers removed insolvency coverage for the airline in December 2011.